Shipping and Handling

We ship our products worldwide from Virginia, USA.

Couture Underground strives to have your artwork shipped as soon as possible; however, each piece of artwork has its own conditions for the timing of shipping. 

Some common conditions:

• Original works of art that are physically in-stock and available can be shipped using FedEx, UPS or USPS and will be shipped within 5 business days. 

• Artwork requiring special delivery, freight or white glove service from a 3rd party other than FedEX, UPS or USPS is dependent on that 3rd party’s schedule. 

• Custom orders and artwork that is part of a series will have their own time-frame for order fulfillment and shipping. Couture Underground cannot control the timing of special/custom orders and cannot control the schedules of any third party shipper or delivery service. Couture Underground will keep in contact with the client under all circumstances pertaining to the timing and costs of the shipping.

The expected delivery times are estimates and may vary based on your location and other factors. We are not responsible for delays caused by shipping carriers, customs clearance, or other factors outside our control.

Returns and Exchanges

You may request to cancel your order within 12 hours of purchase for a full refund.

Custom or personalized orders cannot be canceled once proof has been approved and production has started.

All sales are final if prior cancellation request and approval have not been confirmed within 12 hours of order submission.